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The Homeless Management Information System (HMIS) Manager is responsible for the development, coordination and implementation of an internet-based system designed as a homeless referral and tracking system. Reports to ARCH Executive Director.

Primary Duties
• Provide technical and user support for Empowered Case Management® software, including, system security, monitoring and testing, problem diagnosis, and resolution
• Support the quality, accessibility, and functionality of Homeless Management Information System (HMIS) for assigned provider agencies
• Establish and maintain a HMIS Governance Committee to support the operation of HMIS in ARCH homeless services continuum
• Report database problems and successes to HMIS Governance Committee
• System Coordination and Oversight – Manage the collection, analysis and presentation of data and statistics produced from HMIS for reporting to federal, state, local and private concerns; and ensuring data quality by implementing strategies for improvement.
• Provide leadership for the ongoing operation of the HMIS in ARCH CoC; supervise staff to support HMIS operations.
• Oversee complex analytical, management and planning functions, including the design and implementation of the annual homeless census, assessing HMIS alternatives, leading system and program evaluation activities, presenting data to Planning Committee, and other entities to assist with creation of Ten year Plan to End Homelessness.
• Increase usability and usefulness of HMIS to end users through customization and reporting.
• Create and submit ad hoc program reporting, renewal or supporting documentation, using HMIS system for output and outcome measurements required by funding sources to maintain or develop approved program activities.
• Provide HMIS functional expertise to HMIS end users; conduct classroom instruction, coordinate training requirements with end-users, instructors, and additional organizations as well as create and update training materials, to include handouts and post to ARCH website
• Oversee HMIS-related files, records, and documents, including User Agreements, Agency Participation Agreements, and Administrative Policy and Procedure. Review Participating End User Agreements and ensure Agreements are resigned annually at time of annual privacy and security training.
• Develop and execute a CoC membership-led HMIS lead monitoring process; develop and implement HMIS Lead agency policies and procedures
• Evaluate CoC program performance and provide feedback to HMIS Governance Committee, Executive Director, Steering and Ranking Committee and other key stakeholders, as needed.
• Collaborate with HUD Technical Assistance Provider to implement HMIS Wellness Action Plan
• Represent ARCH in local and State-wide collaborative efforts to end homelessness and other HMIS-related organizations.

Community Facilitation and Technical Assistance
• Facilitate and/or participate in local user meetings
• Respond to technical assistance requests from individuals, agencies, and regional committees
• Conduct annual site reviews with participating agencies
• Provide the local CoC with data to assist in HMIS data-informed decision-making
• Support agencies and CoC in using the various reports on the system, including demographics, data quality, outcomes, grant reports, and other custom reports
• Coordinate and prepare reports that meet the data needs of the HMIS, partner organizations, and funders
• Use program outcomes to assist community partners with performance improvement
• Plan and deliver technical assistance, trainings, and presentations for workshops and professional meetings
• Interact with ARCH HMIS Administrative Agency staff and other partner organizations to collect and accurately interpret information
• Maintain ARCH server, perform IT duties, ensure IT functionality, i.e. malware renewal, employee email assignation, remote access, connectivity, hardware issues. Implement Agency IT needs – Microsoft Office, Office 365, Sharepoint, One Drive, Office 365

Resource Creation
• Develop technical assistance tools and resources for communities to understand community data and implement strategies to end homelessness
• Assemble, organize, summarize, and interpret numerical data into useful documents for a wide variety of audiences

Essential Skills
• A track record of developing and maintaining strong working relationships with and among a diverse group of stakeholders
• A demonstrated commitment to meeting high expectations and a history of getting things done even in the face of obstacles
• Strong group facilitation, writing, and editing skills
• Excellent listening, assessment, and problem-solving skills
• Strong presentation skills and experience using Microsoft PowerPoint and other training techniques
• Ability to understand agency information needs and translate those needs into a functional database structure
• Ability to administer SharePoint’s service applications, services, permissions, and features. Ability to troubleshoot site problems and address site permission issues while adhering to ARCH policies and guidelines such as technical standards, security, and IT best practices.

Preferred Skills
• 3 years of experience with Empowered Case Management
• Experience providing technical training
• Experience in supervising staff
• Bachelor’s degree required.
• Travel required.

• A Bachelor’s degree from an accredited college or university in Information Technology, Management Information Systems, Business Administration, Public Administration or a related area and at least five (5) years progressively responsible experience in related homeless, social or health services field

Job type:
• This is a full-time grant-funded position with comprehensive benefits package. Those considered for employment must authorize release of a criminal background check from the Field Print and sex offender registry from TruePoint

Salary: DOE

• relevant: 3 years (Required)
• 3 years MIS Systems Management
• 5+ years’ experience applying analytics, statistics and/or modeling expertise to clinical data sets
• Experience working in Nonprofit or other Government agency a plus

Work Location:
• Multiple locations


Please forward resumes by regular mail to attention of Ms. Anne Cooper, 2700 S. Roan St., Suite 300, Johnson City TN 37601 or via email to no later than 11:59 pm on November 30, 2019. No facsimiles accepted.
Please put HMIS SYSTEMS MANAGER in subject line of email.

ARCH is an Equal Opportunity Employer

Click here to learn more about the Appalachian Regional Coalition on Homelessness (ARCH)